1/56 Neridah St, Chatswood NSW 2067
contact@toothsome.com.au
(02) 9686 8018
Effective Date: 26 February 2026
Toothsome Periodontics, Dental Implants and Oral Surgery (“Toothsome”, “we”, “our”, “us”) is committed to protecting the privacy of patients, website visitors, and other individuals whose personal information we collect.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, booking an appointment, or receiving treatment at our clinic, you consent to the practices described in this policy.
We collect personal information that is reasonably necessary to provide dental care and operate the clinic.
This may include:
Personal identification information
Health information
Health information is classified as sensitive information under the Privacy Act.
Financial and billing information
Website usage information
We may collect personal information through:
When patients book appointments through our website, we may collect personal information including:
This information may be collected and processed through our third-party online scheduling provider, Squarespace Scheduling.
Where possible, we collect personal information directly from the patient. In some circumstances, we may collect information from:
We collect personal information for purposes including:
Health information is collected and used only where reasonably necessary to deliver safe and effective dental care.
We may disclose personal information to:
Healthcare providers
Service providers
Regulatory authorities
Where required by law, we may disclose information to:
All service providers handling personal information are required to maintain appropriate confidentiality and security safeguards.
Some third-party service providers used by Toothsome (such as cloud storage or analytics providers) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure the recipient complies with privacy protections consistent with Australian privacy laws.
This may include online scheduling and cloud service providers such as Squarespace Scheduling.
Toothsome takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
Despite these safeguards, no data transmission over the internet can be guaranteed to be completely secure.
Dental and medical records are retained in accordance with applicable legal requirements.
In New South Wales, health records must generally be retained for:
Records may be securely destroyed after the legally required retention period.
Patients have the right to request access to their personal information or health records. Requests must be made in writing and may require verification of identity.
Access may be refused in limited circumstances permitted by law, such as where disclosure could pose a serious threat to health or safety.
Reasonable administrative fees may apply for processing requests.
Patients may request correction of inaccurate or incomplete personal information.
We will take reasonable steps to correct the information where appropriate.
Our website uses cookies and similar technologies to improve user experience and analyse website performance.
These technologies may collect information about browsing behaviour and device details.
More information about cookies and tracking technologies is provided in our Cookie Policy.
Toothsome may occasionally send communications related to dental care, services, or clinic updates.
Patients can opt out of receiving marketing communications at any time by contacting the clinic.
Health information will never be used for marketing without explicit consent.
If a data breach occurs that is likely to result in serious harm, Toothsome will comply with the Notifiable Data Breaches (NDB) Scheme under the Privacy Act.
This may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
If you believe your privacy has been breached, you may contact Toothsome using the details below.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with the response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
This Privacy Policy may be updated from time to time to reflect changes in law or clinic practices.
The most current version will always be available on our website.
For privacy enquiries or requests regarding personal information:
Toothsome Periodontics, Dental Implants and Oral Surgery
1/56 Neridah St
Chatswood NSW 2067
Australia
Phone: (02) 9686 8018
Email: contact@toothsome.com.au
Real results from real patients, helping you see what’s possible when care is planned properly and carried out with experience.
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