Our FAQs are organised by topic so you can quickly find the information that matters to you whether you’re preparing for an appointment, considering a treatment, or understanding what happens next.
In most cases, you don’t need a referral to book an appointment at Toothsome. You can contact our clinic directly to arrange a consultation. If your GP or another health professional has referred you, we are happy to receive and review that information as part of your care. For certain complex treatments or coordinated care, a referral can sometimes be helpful, but it is not required to get started.
At Toothsome, the right dentist depends on the type of care you need. For general dental care such as check-ups, fillings, and preventive treatment, you can book with one of our general dentists. If your treatment involves gum care, dental implants, or oral surgery, our team may recommend seeing one of our specialists or doctors. If you are unsure, our reception team can guide you to the most suitable clinician.
For your first visit at Toothsome, please bring a form of identification, your health fund details if applicable, and a list of any medications you are currently taking. If you have recent dental X-rays or records from another dentist, you can bring them with you or ask your previous clinic to send them to us.
New patient forms for Toothsome can be completed at the clinic when you arrive. These forms include your medical history, medications, and dental concerns so our team can provide safe and personalised care.
Yes. With your consent, the Toothsome team can contact your previous dentist and request relevant records or X-rays. Access to these records helps us understand your dental history and may prevent the need for unnecessary repeat imaging.
At Toothsome, we understand that some patients feel anxious about dental treatment or may have special care needs. Our team takes a gentle and patient-centred approach and can discuss options such as extra time, clear explanations, or sedation where appropriate.
You can book an appointment with Toothsome online through our website, by calling the clinic directly, or by contacting our team via email. Our reception staff will help find a suitable appointment time and ensure you are booked with the right dentist.
Appointment times at Toothsome depend on the type of treatment. Routine check-ups typically take around 30 to 45 minutes, while more complex procedures may require longer visits. Our team will let you know the expected duration when your appointment is scheduled.
At your first consultation at Toothsome, the dentist will review your medical and dental history, examine your teeth and gums, and take X-rays if necessary. We will then discuss your concerns, explain our findings, and outline any recommended treatment options.
If you are running late for your appointment at Toothsome, please contact our team as soon as possible. Depending on the schedule, we may adjust your appointment or help reschedule to ensure you still receive the care you need.
If you need to cancel or reschedule your Toothsome appointment, we ask that you notify the clinic in advance, preferably at least 48 hours in advance. This allows us to offer the appointment time to another patient who may require care.
Yes. Toothsome welcomes family appointments where possible. Our team can help coordinate appointments for multiple family members on the same day.
The cost of treatment at Toothsome depends on the type and complexity of the procedure. During your consultation, we will explain the recommended treatment options and provide a clear estimate of the expected costs before any treatment begins.
Yes. At Toothsome, we provide a written treatment plan outlining the recommended procedures, the sequence of treatment if multiple steps are required, and the associated costs. This allows you to review the information and make informed decisions about your care.
Toothsome accepts several payment methods, including EFTPOS, credit cards, cash and bank transfer. Our team can confirm the available payment options when you book or attend your appointment.
For certain treatments, Toothsome may offer payment plan or financing options that allow patients to spread the cost of treatment over time. Toothsome has plans in place with AfterPay and Zip Money. Our team can explain the available options and help determine whether they are suitable for your situation.
Some procedures at Toothsome may require a deposit to secure the appointment time, particularly for longer or specialised treatments. This helps ensure the clinic schedule can be managed efficiently.
If a treatment plan changes or an appointment is cancelled, the Toothsome team will discuss the applicable refund policy with you. Toothsome understands that missed appointments sometimes cannot be helped. For multiple missed appointments or late cancellations, Toothsome may request a deposit or prepayment to reschedule an appointment. Our goal is to ensure transparency, so patients understand how payments are handled.
Toothsome accepts all Australian private health funds. If you are unsure whether your health fund is accepted, our reception team can help confirm this for you.
Yes. Toothsome offers on-the-spot claiming through electronic systems such as HICAPS, allowing many patients to process their health fund claim during their visit. Some health funds though do not support the HICAPS system and occasionally the HICAPS system may not be operational. If this happens, Toothsome will issue you a fully paid invoice that you can use to claim back directly form your fund.
The rebate you receive depends on your individual health fund policy, including your level of cover and annual limits. While Toothsome can help estimate your rebate, the final amount is determined by your health fund.
Yes. Toothsome includes the appropriate dental item numbers on receipts and treatment documentation so patients can claim benefits through their health fund.
If you do not have private health insurance, you can still receive treatment at Toothsome. Our team can discuss treatment options and help prioritise care according to your needs.
Yes. Before treatment begins, the Toothsome team can usually provide an estimate of your expected out-of-pocket cost after any health fund rebates are applied.
A dental emergency may include severe tooth pain, swelling of the face or gums, a knocked-out tooth, uncontrolled bleeding, or dental trauma. These situations usually require prompt dental care to relieve pain and prevent further complications.
Toothsome aims to accommodate urgent dental problems as quickly as possible. In many cases, we can offer same-day appointments for dental emergencies depending on availability.
If you experience severe tooth pain or swelling, it is important to contact Toothsome as soon as possible. These symptoms may indicate infection or inflammation that requires professional dental treatment.
If you chip or break a tooth, contacting Toothsome promptly allows the dentist to assess the damage and recommend appropriate treatment. Early care can help protect the tooth and prevent further complications.
If a filling or crown becomes loose or falls out, it is best to contact Toothsome so the tooth can be evaluated and restored. Leaving the tooth unprotected may increase the risk of further damage.
If a tooth is knocked out, try to handle it carefully by the crown rather than the root and seek dental care immediately. In some cases, prompt treatment may allow the tooth to be reinserted.
If you experience a dental emergency outside normal clinic hours, you can contact Toothsome and our team will advise you on the next available appointment or appropriate steps to take.
A check-up and clean at Toothsome usually includes a clinical examination of the teeth and gums, professional cleaning to remove plaque and tartar, and personalised oral health advice. If necessary, dental X-rays may also be taken to detect issues that are not visible during a routine examination.
At Toothsome, fillings are placed using local anaesthetic to keep the procedure comfortable. Most patients feel little or no pain during treatment. The lifespan of a filling depends on the material used, daily oral hygiene, and the amount of pressure placed on the tooth, but many fillings can last for many years with proper care.
Root canal treatment at Toothsome may be recommended when the inner pulp of a tooth becomes infected or inflamed. This often occurs due to deep tooth decay, cracks in the tooth, trauma, or repeated dental procedures on the same tooth. The treatment removes the infected tissue and helps preserve the natural tooth.
A filling is used to repair a smaller area of damage or decay within a tooth. A crown, on the other hand, covers the entire visible portion of the tooth above the gum line. Crowns are usually recommended when a tooth is significantly weakened or damaged and needs additional strength and protection.
Veneers may be suitable for patients who want to improve the appearance of teeth affected by discolouration, chips, gaps, or minor alignment issues. At Toothsome, your dentist will assess your oral health, discuss your goals, and determine whether veneers are an appropriate option for your smile.
Professional teeth whitening performed at Toothsome is designed to be safe when carried out under dental supervision. Results can vary between individuals but often last many months or longer depending on lifestyle factors such as diet, smoking, and oral hygiene habits.
Yes. Toothsome offers several options to replace missing teeth, including dental implants, dentures, and dental bridges. During your consultation, our team will evaluate your oral health and discuss the most suitable treatment option for your needs.
At Toothsome, patient comfort is a priority. Most dental treatments are performed using local anaesthetic to numb the area being treated, which helps prevent pain during the procedure. You may feel some pressure or movement, but treatment is designed to be as comfortable as possible.
Toothsome uses modern local anaesthetic techniques to numb the teeth and surrounding tissues during dental procedures.
Local anaesthetic temporarily blocks sensation in the treatment area so procedures such as fillings, extractions, or root canal treatments can be performed comfortably. Toothsome is also able to offer IV sedation and General Anaesthesia options.
Yes. Toothsome offers sedation options for patients who feel anxious about dental treatment or require longer procedures. Depending on the treatment and patient needs, options may include twilight sedation or general anaesthesia in appropriate clinical settings. Our team will discuss the most suitable option during your consultation.
At Toothsome, we understand that many patients feel nervous about dental treatment. Our team takes a calm and supportive approach, explaining each step of the procedure and allowing extra time where needed. Sedation options may also be discussed for patients with significant dental anxiety.
Yes. Patients are welcome to bring a family member or friend to their appointment at Toothsome for support, particularly if they feel anxious about treatment. For procedures involving sedation, a responsible adult may be required to accompany you home afterwards.
If you have a strong gag reflex, please let the Toothsome team know before treatment. Our clinicians can use positioning techniques, gentle instruments, and in some cases sedation options to help make the experience more comfortable.
At Toothsome, all dental instruments are thoroughly cleaned and sterilised using hospital-grade sterilisation equipment. This process follows strict infection control standards designed to ensure patient safety.
Yes. All clinicians at Toothsome are qualified dental professionals and are registered with the appropriate Australian regulatory bodies. Our team maintains ongoing professional development to stay up to date with modern dental techniques and clinical standards.
Dental X-rays used at Toothsome are designed to use very low levels of radiation. Modern digital imaging technology allows dentists to obtain detailed diagnostic information while keeping radiation exposure minimal.
Toothsome follows strict infection control protocols, including sterilisation of instruments, use of disposable materials where appropriate, protective equipment for staff, and thorough cleaning of treatment areas between patients.
If you are pregnant or breastfeeding, please inform the Toothsome team before your appointment. Our clinicians will adjust treatment plans where necessary and ensure any procedures or medications are appropriate for your situation.
At Toothsome, we review each patient’s medical history before treatment. If you have allergies or specific medical conditions, our team will take these into account when planning care to ensure treatment is safe and appropriate.
Before your appointment at Toothsome, it is helpful to brush and floss your teeth and arrive a few minutes early if you need to complete any forms. If your appointment involves sedation or a specific procedure, our team will provide detailed instructions in advance, which may include fasting or adjusting certain medications.
After a tooth extraction at Toothsome, it is normal to experience mild swelling, minor bleeding, and some discomfort for a short period.
Our team will provide clear aftercare instructions, which typically include resting, avoiding strenuous activity, and following specific guidelines for eating and oral hygiene while the area heals.
After a root canal treatment at Toothsome, the treated tooth may feel sensitive for a few days. Maintaining good oral hygiene, avoiding chewing hard foods on the treated side, and following your dentist’s instructions will help support healing. A permanent restoration such as a crown may also be recommended to protect the tooth.
After dental treatment, mild discomfort, sensitivity, or minor swelling can be normal for a short time. However, severe pain, significant swelling, fever, or persistent bleeding should be reported to the Toothsome team promptly so we can assess the situation and provide guidance.
The timing can vary depending on the procedure performed. After many treatments, patients are advised to wait until the numbness from local anaesthetic has worn off before eating. For certain procedures, Toothsome may recommend avoiding strenuous exercise or specific foods for a short period while healing occurs.
You should contact Toothsome if you experience symptoms such as increasing pain, swelling that worsens after several days, prolonged bleeding, signs of infection, or any concerns about your recovery. Our team is always available to provide guidance and support after treatment.
The lifespan of dental restorations can vary depending on the material used, oral hygiene, and everyday wear. At Toothsome, fillings may last several years, while crowns and veneers can often last 10–15 years or longer with proper care and regular dental check-ups.
Several factors influence how long dental treatments last, including daily oral hygiene, diet, smoking, teeth grinding, and regular dental visits. At Toothsome, we provide personalised advice to help patients maintain their results for as long as possible.
Most patients are advised to visit Toothsome for a check-up and clean approximately every six months. However, the recommended interval may vary depending on your individual oral health and risk factors.
After cosmetic treatments such as veneers, whitening, or bonding, maintaining good oral hygiene and attending regular dental visits at Toothsome is important. Your dentist may also recommend protective measures such as night guards if teeth grinding is present.
Yes. Teeth whitening results can gradually fade over time due to natural staining from foods, drinks, smoking, and ageing. Toothsome can advise on maintenance treatments or touch-ups to help keep your smile looking brighter.
If a restoration becomes damaged or something does not feel right after treatment, you should contact Toothsome. Our team can assess the issue and recommend the appropriate solution to restore comfort and function.
At Toothsome, we generally recommend that children have their first dental visit when their first tooth appears or by their first birthday. Early visits help monitor dental development, identify potential issues early, and help children become comfortable in a dental environment.
During a children’s check-up at Toothsome, the dentist will gently examine the teeth, gums, and jaw development. The visit may include professional cleaning, preventive treatments if needed, and guidance for parents on brushing, diet, and oral health habits.
Yes. Dental X-rays used at Toothsome are designed to use very low levels of radiation, and modern digital technology helps minimise exposure. X-rays are only recommended when they are necessary to diagnose or monitor dental conditions.
Preventing cavities in children involves regular brushing with fluoride toothpaste, limiting sugary foods and drinks, and maintaining routine dental visits. The Toothsome team can provide personalised advice based on your child’s age and oral health needs.
Yes. Toothsome offers preventive treatments such as fluoride applications and fissure sealants. These treatments help protect teeth from decay, particularly in children who may be at higher risk of developing cavities.
At Toothsome, we take a gentle and supportive approach when treating children. Our team explains procedures in a calm and friendly way and allows children time to feel comfortable in the dental environment.
At Toothsome, patient privacy is taken seriously. Personal and medical information is stored securely and handled in accordance with Australian privacy regulations.
Yes. Patients at Toothsome can request access to their dental records and X-rays. Our team can assist with providing copies when required.
Yes. With your consent, Toothsome can share relevant dental records or reports with your GP or other healthcare specialists involved in your care.
Before beginning treatment at Toothsome, your dentist will explain the procedure, potential risks, benefits, and alternatives. Treatment proceeds only after you have provided informed consent.
Clinical photographs may sometimes be taken at Toothsome to document treatment progress. These images are used only for clinical purposes unless a patient gives explicit consent for other uses.
Toothsome retains patient records in accordance with Australian healthcare regulations. Records are stored securely for the required period to ensure continuity of care and compliance with legal standards.
Toothsome is located in Chatswood, Sydney and in Baulkham Hills, Sydney. Our clinics are easily accessible by car and public transport, making it convenient for patients from across Sydney, North Shore and Northwestern suburbs.
Patients visiting Toothsome can access nearby parking facilities and public transport connections. Chatswood is well connected by train, bus, and metro services. Baulkham Hills is connected by bus and metro services.
Toothsome operates during standard weekday clinic hours, with appointment times available throughout the day. For the most up-to-date opening hours, patients can check the website or contact our team directly.
You can contact Toothsome by phone, email, or through the contact form on our website. Our reception team is available to help with bookings, questions, and patient enquiries.
Toothsome aims to provide a welcoming and accessible environment for all patients. If you have specific accessibility requirements, our team will be happy to assist and provide guidance before your visit.
The Toothsome team supports patients from diverse backgrounds. If you require language assistance or interpretation, please let our team know when booking your appointment so we can help accommodate your needs.
